Orders are processed within 24 hours of placement. Our courier and delivery partners may take an additional 2–4 days for shipment processing.
Standard Shipping Times
UK, Europe, and USA: Delivery typically within 5-10 business days.
Canada: Delivery typically within 5-12 business days.
International: Delivery typically within 10–20 business days.
Tracking
Tracking capabilities will vary by destination. Some countries offer detailed intra-country scans, while others may only provide delivery confirmation. We will always keep you informed at each stage of the delivery process in both cases.
USA / UK / EUROPE: $3.50
CANADA: $4.00
REST OF THE WORLD: $4.00
Tracking options are available depending on the destination. Once your order is shipped, you will receive a tracking number if applicable.
We ship worldwide, though shipping times will vary. Please note that shipping to certain locations may take longer due to local customs regulations.
While we strive to deliver within the estimated time frame, occasional delays can occur due to factors beyond our control. We appreciate your patience and encourage you to contact us if your order hasn't arrived within the expected period.
Please contact us immediately if you need to change the delivery address. Once an order is in transit, we may not be able to alter the delivery information.
Time Limit for Returns
The returns process must be started within 30 days of placing you order.
Condition of Returned Products
- Items must be returned in their original condition and packaging.
- Products should be unused, unaltered, and in a state suitable for resale.
Return Process
- Check Your Packing Slip: Your return address is based on your region and can be found on the packing slip included in your order.
- Contact Us: Before returning an item, please contact our customer service team at support@thegodoverall.com to inform us of the return.
- Package the Item: Securely package the item in its original packaging.
- Include Packing Slip: Ensure the packing slip or a copy of it is included in your return package for quicker processing.
Return Shipping
- The customer is responsible for the cost of return shipping.
- We recommend using a trackable shipping service to ensure the safe return of your item.
Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges
If you need to exchange an item for the same item in a different size or color, please follow the return process and place a new order for the desired item.
Exceptions
Certain types of items may be exempt from being returned. Please refer to our website for a list of non-returnable items.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately with photographic evidence so we can rectify the issue.
Advice for International Returns
For international returns, please be aware of your country's customs policies to avoid unexpected charges.
We value your support and understanding and are committed to ensuring a smooth return process. For any further questions or assistance, please don't hesitate to contact our support team.
